Terms & Conditions
Heavenly Herbal House LLC Is not responsible for the type of use, misuse or abuse of these products. You must be 21 + to purchase our Kratom tea. Please consult with a professional medical physician prior to purchasing and utilizing our products. Heavenly Herbal House LLC is not responsible for adverse reactions. Our products are not meant to cure, prevent, treat or diagnose you. It is your responsibility to make informed decisions upon researching herbals prior to using. Upon breaking the seal of a product, YOU assume full responsibility for your actions and any adverse health events or complications. Taking substances every day can be habit forming please be mindful.
KEEP OUT OF REACH OF CHILDREN AND PETS
Heavenly Herbal House LLC is not responsible for the actions of postal services. If issues have occurred with your shipment being lost, stolen, late, damaged, or has an alert of any kind during transit, you need to contact USPS/UPS and give them the corresponding tracking number and shipping details.
- “No card transactions are allowed for international shipping.”
- “We respect federal state and city laws, our shipping restrictions are detailed below on the footer”
United States Postal Service / Customer service
USPS Customer Service : 1 (800) 275-8777
UPS Customer Service: 1 (800) 742-5877
On rare occasion mistakes happen or special circumstaces arise which warrant a replacement to be sent out. If a rare situation has occured please contact us immediatley. This must be done within 5 days of package showing delivered. We must first investigate the issue to determine a resolution. If this unfortunately has occurred please send photographs to heavenlyherbalhouseLLC@gmail.com with details of issue for review. If it is deemed our fault we will ship replacement to address on file.
Contact us at {heavenlyherbalhousellc@gmail.com} for questions related to refunds and returns.